Refund Policy

Tessia Refund Policy

Introduction

At Tessia, we are committed to ensuring the utmost satisfaction of our customers. We understand that sometimes, you might change your mind or face an issue with a product you’ve purchased from us. Our refund policy, which is aligned with the UK consumer law, outlines the conditions under which we will process refunds.

Time Frame for Refunds

You can request a refund for any product you purchase from Tessia within 28 days of the purchase date.

Conditions for Refund

  1. Proof of Purchase: For us to process your refund, you must provide a valid proof of purchase, such as a receipt or confirmation email.

  2. Product Condition: The product must be returned in its original condition, unused, and in its original packaging. Any product that shows signs of use or is not in its original condition may not be eligible for a refund.

  3. Exemptions: Some types of goods are exempt from being returned, such as perishable items, personalized products, or software downloads. Any exemptions will be clearly stated on the product page and at the point of sale.

Refund Process

  1. To initiate a refund, contact our customer service team at refunds@tessia.co.uk

  2. Once your refund request is received and inspected, we will notify you of the approval or rejection of your refund.

  3. If your refund is approved, the refund amount will be processed, and a credit will automatically be applied to your original method of payment, within a certain number of days.

Late or Missing Refunds

  1. If you haven’t received a refund yet, first check your bank account again.

  2. If the refund is still not visible, contact your credit card company or bank, as there might be a processing delay before the refund is officially posted.

  3. If you have taken these steps and still haven’t received your refund, please contact our customer service team for assistance.

Regulated by UK Consumer Law

Our refund policy is compliant with the Consumer Rights Act 2015 of the UK. If the product you received is faulty, not as described, or not fit for purpose, you have additional rights as a consumer. For detailed information on your rights under the UK consumer law, you can visit the UK government's official website or the Citizens Advice Bureau.

Changes to the Refund Policy

Tessia reserves the right to modify this refund policy at any time, so please review it periodically. Changes and clarifications will take effect immediately upon their posting on our website.

Shipping

To return your product, you should email us at refunds@tessia.co.uk

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over £50, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

 

Contact Us

For any inquiries or clarifications regarding our refund policy, please contact us at refunds@tessia.co.uk